Unordered supplies

[steiconi]

Occasionally--three times in the past year--my supplier sends items I didn't order.
Once it was the unfiltered version of my regular pouch, once it was a product I ordered in the past but no longer use, and this time they sent two boxes of an item when I ordered one.

They quickly sent a replacement for the unfiltered pouches, but have just told me to keep all the products.

I assume they are charging my insurance (medicare and medigap, so I don't get billed). I'm starting to wonder whether this is a scam or just sloppiness.

Anybody else have a similar experience?

[nickolas]

Hi Lee, my name is actually Lee also. Nickolas is the name of one of our cats. He was 18 yrs old when he passed away in 2018. He had a paw in helping to raise our son.

I've been picking up my supplies local for many years now (10+ yrs). I live in Phoenix, Arizona and it can get pretty hot here, especially in the summer, 115 and up. When I had a mail order supplier like Edgepark, I always had to be home or make arrangement for someone to keep my boxes of supplies inside other peoples homes other wise my product start to melt in a few hours if left outside.

I stopped using a mail order supplier when I had a question, called the supplier and was told I would need to speak to my MD to get an answer. It was a very general question. Anyway, went to a local supplier and got my answer. Been using them ever since. Now I pick up my supplies on my schedule.

We always go through my order to make sure everything is correct. Can you find a local supplier? It probably just sloppiness. Do you get any type of billing statement from medicare or medigap. If the supplier is charging your insurance for there mistakes, I thing I would be complaining. That is just WRONG!!

Good luck,

Nickolas