Decline in Convatec's Products and Service

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sabresfan18
Posts: 10
Joined: 2022-04-18 17:20:47

Re: Decline in Convatec's Products and Service

Post by sabresfan18 »

kittyridge wrote: 2022-04-28 02:55:29 Please feel free to take my input along with you to your meeting:

I definitely noticed the decline in Convatec's bag from the old to the new, and am very disappointed that they seem to have favored cheaper made products/materials and larger profits to higher quality and better products. Seems like profits over people.

I didn't really notice my old bag, 51411310, which is how you want it. You want it to just work and not have to think about it. The filter always sucked, but that was about it.

The new bag, 51416417, seems inferior in the most important and crucial aspects. The invisclose is absolutely horrible. I find it has leaked about 4 out of 5 times when I empty the bag, creating a new worry and anxiety I never had with the previous one.

The fuzzy material on the new one is atrocious. If you have rough hands and dry skin, this horrible fabric material pulls out and fibers dangle and puff out, etc. After a day of emptying it 5 times or so, the rough skin on my hands has caught on, pulled, and shredded the fibers so that it looks like some shaggy feral cat has clung to my abdomen.

The filters on Convatec bags have always been bad, but the new bag has some how made it even worse. I don't think I've had a single filter work yet, because my bags start ballooning form the first day I put a new one on. The old one at least worked for a day or two before getting clogged, but this new one never even begins working.

The shape and size of the new bag, for me, are a detriment. This is a more subjective thing from person to person, but the old shape, size, and dimensions were so much better for me.
Kitty,

I am so sorry to hear about your negative experience as well. I will absolutely be bringing your feedback into the meeting with me.

Thanks for sharing. I hope you have a nice weekend.
sabresfan18
Posts: 10
Joined: 2022-04-18 17:20:47

Re: Decline in Convatec's Products and Service

Post by sabresfan18 »

Bumping this thread one more time in hopes for someone to see it and provide any feedback they haven't already. Meeting is tomorrow afternoon.

Thanks for everyone who's contributed thus far. I will bring your concerns to Bruno + Neil, in addition to my own.

Be well, everyone.
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To Dream a Dream
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Re: Decline in Convatec's Products and Service

Post by To Dream a Dream »

Thanks so much for representing all of us at the meeting. Hopefully, your work on this will not only improve manufacturer to client relationships for ConvaTec, but also encourage our membership to address concerns regarding other companies. With great appreciation of your efforts.
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steiconi
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Re: Decline in Convatec's Products and Service

Post by steiconi »

Any comments from convatec?
Lee

I am not my disease.
sabresfan18
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Joined: 2022-04-18 17:20:47

Re: Decline in Convatec's Products and Service

Post by sabresfan18 »

steiconi wrote: 2022-05-13 20:03:08 Any comments from convatec?
A productive meeting and they allowed me to present a ~20 min presentation with some research I've done as well as some of the feedback provided in this thread. They asked me to provide them with the PowerPoint that I used and a hyperlink to this thread. I did inform them that they can view the thread for research purposes but are NOT to post on behalf of the company (this was a request from a moderator).

I will provide more information when I get some time to. I am back in the office after a week in the Adirondacks, so I'm playing catchup.

I will add that I felt way better about meeting with Karin, Sue, Bruno (COO), and Neil (R&D) than I did with the previous COO of the ostomy division, Mani Gopal. Mani had excellent intentions and was as empathetic as they come. But sometimes good intentions still miss the mark, and I think that's precisely what happened when Mani decided to shrink lot size and provide a streamlined/lesser quality product for patients. Now the people in charge are trying to clean up the mess again.
hastings
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Re: Decline in Convatec's Products and Service

Post by hastings »

I too was told, without notice, that my pouch was discontinued and there was a "new, improved" product. I have sent three emails complaiiing about the filters (THEY DON'T WORK), and received a phoone call each time,which at laeast shows that someone reads the emails. In speaking with a Convatec nurse, I was assured that they were aware of the problem with the filters, and it was being referred to Design to work out a fix. Nothing ever happened and the filters still do not work. In my last conversation, I was essentially told to "Suck It Up", no fix is coming.
I had intended to query other members about other suppliers, but it sounds as if nothing is any better.
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steiconi
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Re: Decline in Convatec's Products and Service

Post by steiconi »

sabresfan18, thanks for talking to them and letting us know.
Lee

I am not my disease.
ThatFLguy
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Joined: 2021-12-18 21:25:36

Re: Decline in Convatec's Products and Service

Post by ThatFLguy »

Convatec is what I left the hospital with. I had loads of issues with the barries and then the bags. I suffer from dysgraphia and it affects my hand coordination as well as my ability to handwrite. There were a lot of times were in the early morning I could not get the bottom of the bag open and ended up very mad. I made a mess of my bathroom and then finally tried the Coloplast bags I am using now. So much better and less issue opening the bags.
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