Decline in Convatec's Products and Service

[danilynn]

I restarted with Convatec maybe 3(?) years ago after Coloplast discontinued the wafer and pouch I used for a decade. I'm now using a moldable one-piece and it works well enough, though it's definitely made of a thinner material than the Coloplast products I was used to. My main issue with the Convatec pouches is that more than once the velcro (or velcro-like) closure only has one side of the velcro attached. It hasn't happened enough to call and complain about but it's annoying if I don't notice it till the new pouch is on. I've taken to keeping a few binder clips in my changing area in case I need them.

[Mara]

I don't usually have anything much to complain about until today....lol....

When I returned from my recent trip I noticed that a few (five) of my Eakin Seals had sort of melted or deformed. So I took a photo and emailed Convatec. A nurse called me and we had a long discussion and she said she would send me replacements. I received two Eakin seals yesterday. When I called today, I was told I would have to speak to a nurse again to get more. Of course, I can't be bothered with that but the point is a real lack of customer service on the part of Convatec, in my opinion....

[PEPPERGSXR]

I've noticed a decline in the quality of Convatec products. The wafers have three indentations around the center hole. Indentations seem to cause leakage of the wafer earlier than normal. As mention on an earlier post, I'm seeing significant wrinkles on the wafer below the plastic ring. I'm also noticing leakage on the bottom of the bag that is getting past the clips. I use two clips for extra insurance of a clip falling off. On the newer clips, sharp edges are sicking up on the inside part of the clip. A few times the sharp edges have punctured the bag. I've used Convatec for many years, but lately, it's been a problem. Is it possible to get Convatec products that are made in America? I'd like to find Convatec products make somewhere other than the Dominican Republic.

[Shamrock4806]

I've had no issues with Coloplast products, any issues were a result of my own ignorance.

But I've had issues with both of the other two major suppliers.