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Mckesson now AdaptHealth? Screwy order

Posted: 2020-02-22 20:20:44
by ileo73
Not a bad screwy but haven't received invoice yet so not sure.

I was ordering before a trip. Since McKesson became AdaptHealth, they have new web interface. I screwed up and put order in twice. Called next morning and they said only had one order. I assumed double order cancelled. Nope, order doubled.

I figure most sensible thing is just keep it and use it, as I'm now ordered an extra month ahead. Sending "extra" back seems a waste as I'll use it well before expiry.

But old site had a nice safety - you couldn't order before it was time. New site doesn't have that.

I looked up AdaptHealth online. Seems they didn't have ostomy business, bought McKesson to add it. McKesson/Sterling were fine by me before, hopefully that persists.

I figure wait until I get whatever invoice arises between AdaptHealth and Aetna. If I just have to pay 2x my usual monthly, all well and good.

Or is there something I should be watching for?