To Dream a Dream wrote: ↑2022-06-18 09:06:41
Am attempting to bump this thread up as I cannot find any current comments from sabersfan18 regarding the meeting. Having used ConvaTec products since 1977 when they were still a division of Squibb, I am interested in any further developments. Thanks.
I apologize that I have not updated you much. I am busy trying to balance a full-time job as well as a master's program, so free time is hard to come by these days.
I will let you know that I presented a ~25-minute PowerPoint to Convatec's new COO Bruno Pinheiro, their director of R&D Neal Carty, their managing clinical RN Karin Bello (a fantastic person), and an individual named Mary Kelso -- I am unaware of her role at the company, admittedly I missed it. Anyone interested in seeing this Powerpoint may reach out to me via DM, and I will forward it to you.
My main concerns were with the quality of the new pouches that have been released. Although I find Convatec flanges second-to-none, their new line of pouches is inadequate and unsafe for ostomy patients to use. I raised these concerns and cited numerous scholarly sources indicating why Convatec representatives are not hearing from the population they're attempting to serve. There is a myriad of reasons that ostomy patients often remain underrepresented and outspoken -- and I emphasized this to Convatec, silence doesn't necessarily represent feelings of content. Many of us are suffering in silence because of the changes they implemented to their pouch line.
Another concern I addressed with Bruno was to abandon the previous COO (Mani Gopal's) strategy of making executives on the ostomy team wear ostomy devices filled with oatmeal to "simulate" being an ostomy patient. I explained that this was a dangerous and insulting approach to what is a significant aspect of many of our lives. When Mani told me this in my first meeting with Convatec, I knew immediately that the company was under the wrong supervision. And make no mistake, eyebrows raised when I started my meeting with Bruno, Neal, Karin, and Mary when I explained to them I was elated to hear Mani had stepped down, as I felt it was Convatec's ostomy division had no chance of thriving under his control. Mani was a brilliant and kind human being with good intentions, but the good intentions missed the mark and came up wildly short. I explained that they would benefit from some targeted hiring where they acquire some talent who not only has the educational background but is also an ostomy patient. This will allow them insight into social, physical, and emotional variables arising during product innovation that non-ostomy patients cannot account for.
They have requested another meeting with me in July, and I have accepted. They seem to be looking to fix this, but I also didn't get the vibe that anything was happening quickly.
Since our meeting, I have also reported the pouch line to the FDA, which regulates DME in the US. Because of the number of times I had to have my hypergrannulated skin cauterized, I felt it warranted reporting the product to the FDA so they may re-review whether the product meets safety and quality standards. I will post a link below where you can do the same if you feel Convatec's product changes have negatively impacted you.
Quickly: Convatec does not know I have reported these bags to the FDA. I didn't want to do this, but I also realized that nothing would induce change quicker than hitting Convatec where it hurts the most: their wallet. If their ability to make a profit off this substandard product goes away, they'll have no choice but to put more money and energy into producing a quality product quicker. So if you're reading this from Convatec....maybe add this to the agenda for our July meeting?
Sorry again for my delays. Below is the link you're able to file a report with the FDA regarding Convatec products that you've had adverse reactions to.
FDA website: https://www.fda.gov/medical-devices/rep ... nduct-form